AI Phone Answering Line is a pre-launch service that answers phone calls for small local businesses. This page explains what information the service handles. The business that uses the service (the “business”) is the one the caller was trying to reach; John Marshall is the sole operator of the service.
What is collected
- On a call: the caller's phone number, a text transcript of what is said, and details the caller chooses to give, such as a name, an address and a description of the problem. Every call begins with a spoken notice that the caller is speaking with an AI assistant and that the call may be recorded.
- Audio: the service itself stores text transcripts, not audio. The phone carrier and Twilio handle call audio under their own terms.
- Text messages: the content of texts between the service and the business owner, or a caller who has just contacted the business, and a record of opt-outs. Photos a caller texts in (for example of an equipment label) are held by the carrier and Twilio and read by an AI model so the owner receives the result.
- Returning callers: if the same number calls again, the assistant may recall the name, address and last issue from earlier calls, asks the caller to confirm, and never shares them with another caller or business.
How it is used
Call details are used to take a message, text a summary to the business owner, route urgent calls to the owner's phone, and keep the service working and safe. Call details are not sold and are not used for advertising.
Who sees it
- The business owner, by text and a private page.
- The operator, who maintains the service.
- Service providers needed to run it: Twilio (calls and texts), Anthropic (the AI language model), and hosting. If a business chooses to connect a tool such as a calendar or job-management app, the call details go to that tool as well.
How long it is kept
- Call records are deleted after 90 days by default.
- A business can ask for a phone number to be deleted sooner, and the service then removes that number from its records.
- A nightly backup copy of the records is kept for 14 nights. Deletions are also applied to the backup copies on the server; copies moved elsewhere by the operator age out after 14 nights.
Your choices
- Reply STOP to any text to stop receiving texts. Reply HELP for help.
- To ask for your number and call details to be deleted, tell the business you called, or use the contact route below.
Children and emergencies
The service is not directed to children. It is not an emergency service and does not replace 911.
Contact
Operator: John Marshall, Citrus, Hernando and Levy counties, Florida. A public contact email will be published here before launch. Until then, send a deletion request by replying STOP or HELP to any text from the service, or by telling the business you called.
Changes
This policy may change before launch. The date at the top shows when it was last updated.